Have you heard about the trends of using a virtual waitlist? A waitlist platform not only helps you to gain customers, but also allows you to cultivate and build relationships with the customers that you already have. However, it can sound a bit overwhelming to integrate a new technological service into your restaurant business. Here is a quick guide to help you feel comfortable with the process. You might be surprised at how easy and seamless the transition is!
● Waitlists give customers a way to track their place in line. By using a waitlist platform, you will give your customers a quick and easy way to see where they are in line. They can check their status from their phone while wandering around nearby stores instead of impatiently waiting outside your restaurant. Additionally, platforms like Kyobee also allow customers to see the wait time, pay at their table, and see how many parties are ahead of them in the waitlist. Clearly, waitlists work to help your customers feel knowledgeable about their restaurant experience, from the moment they walk up to the moment they leave.
● Waitlists streamline the waiting process and allow your employees to stay on top of multiple tasks without missing a beat. There’s nothing customers hate more than feeling forgotten about. However, it is difficult for employees to keep track of each party of customers and ensure that each party feels cared for and valued. Kyobee enables employees to be highly organized by taking the stress out of the waitlist process, since it tracks the customers in the waitlist so that employees know where each party is in the waitlist. Additionally, by allowing customers to pay for their meals at their tables, Kyobee frees employees from making sure each to bring a check to each table on time. By integrating a waitlist platform into your restaurant, you keep your employees organized and focused so that they can provide the highest quality of customer care.
● Waitlists keep you ahead of the tech curve. Tech is becoming increasingly common in the food service industry. Apple Pay, iPad tablets, and even digital employee scheduling systems are just a few examples of this tech increase. Stay up-to-date with tech trends by implementing a digital waitlist system that customers can download on their phones like any normal app. This will help customers to feel that your restaurant is in-the-know about the latest tech trends. Additionally, implementing technology into your restaurant in small increments will save you from having to suddenly incorporate a lot of tech into your business at once. Waitlist apps work simply and effectively, providing your customers and employees with the organization they need to have a smooth dining experience. Implement Kyobee into your restaurant business this week, and watch how customer satisfaction and employee organization increase.
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